Refund policy

Every Tella Skin is made to order, precision cut for your specific laptop model at the time of purchase. Because of this, we're unable to accept returns for change of mind or design preference. But we don't leave you without options.

Damaged or defective on arrival
If your skin arrives damaged or significantly different from what you ordered, email us at hello@tellaskins.com within 14 days of delivery with a photo. We'll send a replacement with the next drop or within 30 days of your report, whichever comes sooner. This covers both shipping damage and manufacturing defects, with the same response for both. We replace rather than refund, because we'd rather you get the product you paid for.

Installation issues
Skins are unforgiving in the wrong hands. If you damage yours during installation, reach out with a photo within 14 days and we'll send one free replacement in our next production run. One per order.

Wrong model (our error)
If we cut or ship the wrong model, we'll produce and send the correct skin at no cost, on the same 30-day window as above.

Lost or stolen packages
Every order ships with tracking. If your tracking has not updated for 7 business days, or your order has not been marked delivered within 10 business days of dispatch, contact us and we'll send a replacement at no cost. Once the carrier marks a package as delivered to the address provided at checkout, responsibility passes to you. We'll gladly help you file a claim with the carrier, but we can't replace packages confirmed delivered. Please make sure your shipping address is correct before placing your order.

Custom design orders
Skins with customer-uploaded designs or reference images are non-refundable and non-replaceable for creative interpretation concerns. We do our best to match your reference, but final production decisions rest with us. Damage and defect coverage above still applies.

Limited edition drops
ORIGINS and other limited drops are produced in fixed quantities. Replacements for damaged or defective skins are still honoured on the terms above, but we cannot accommodate change-of-mind returns on limited items.

How to reach us
Email hello@tellaskins.com with your order number and a clear photo of the issue. We typically respond within 24 hours.